Co-built a 24/7 AI voice assistant with two collaborators for a small car dealership. It handled 72% of inbound calls without human intervention and saved about 40 staff hours per month.
I brought the dealership’s business context, helped define call-handling requirements, and worked with two technical collaborators to connect the customer conversation with CRM updates, text summaries, appointment scheduling, and urgent-call handoffs.
Built: May 2025. Voice platform: ElevenLabs.
For a small car dealership, every phone call interrupts something else. Owners field the same questions about vehicles, financing, and opening hours throughout the day. After work, calls keep coming, leaving them to choose between answering potential buyers and spending time with family and friends.
Missed calls also arrive without context. Many callers don’t leave a voicemail and are contacting several dealers, so calling them back means starting the conversation from scratch.
We designed the assistant to answer routine questions about vehicles, financing, and the dealership, qualify buyers, and book appointments. Urgent calls were forwarded to the owner so the workflow kept a route to human help.
Working with two technical collaborators, we built the 24/7 voice assistant using ElevenLabs. I brought the dealership’s business context and helped define what callers needed from the initial conversation.
We connected the call workflow with CRM updates, text summaries, and appointment scheduling. After each call, the CRM captured the caller’s name, number, an AI summary, and appointment details. The owner received a summary by text, and booked appointments were added to the calendar automatically.
Context made follow-ups easier. The value went beyond answering faster. A caller’s details, questions, and appointment status gave the owner enough context to prioritize follow-ups without reconstructing each conversation. Connecting the call, CRM, text summary, and calendar kept the next steps together and reduced back-and-forth.
Dealership voice agent · 3:41
More recordings coming soon.